November 11, 2019 Notices

Phone System Upgrade

Beacon Mutual is excited to announce that our new phone system will be installed on Thursday, November 14 at 5 p.m. During the installation, we are expecting intermittent outages as we transition to the new system. 

We appreciate your patience and understanding while we install our new system. While the transition is underway, we invite you to use alternate methods listed below to report claims or process payments. After the transition is complete, you may resume calls to our main phone number. 

  • Report injuries and make payments at 24/7.
  • To report injuries by phone, you may call our temporary claim reporting line: (800) 379-3175
  • To make a payment by phone: (833) 326-7022

The new system will be available on Friday, November 15, 2019. Please note that the message options will change so listen carefully.

Beacon's new phone system allows you to efficiently reach our dedicated team of experts by phone. Agents and policyholders will be able to quickly connect to our safety team, contact the help desk, or ask about your workers’ comp insurance policy. We will continue to provide dedicated claims support so you can reach your assigned claims representative, or inquire about claim status. Select option 1 to reach the claims department. Our dial by name feature will save you valuable time! Now, in addition to entering your party’s phone extension, you can also connect by typing the first or last name.

We look forward to speaking with our valued customers and partners using our upgraded phone system. If you have any questions, contact the Beacon Help Desk:

Beacon Mutual
Written by

Beacon Mutual

Subscribe here to get the latest news directly to your inbox!