--- title: Customer Satisfaction Tops 91% at Beacon Mutual description: See why Beacon Mutual earned a 91% customer satisfaction rate and 93% ease-of-doing-business score in 2025. Trusted workers’ comp for RI, MA & CT. image: https://blog.beaconmutual.com/hubfs/CX%202025%20Blog%201140x546.webp --- [Skip to Main Content](https://blog.beaconmutual.com/customer-satisfaction-tops-91-percent-at-beacon-mutual#body-content) - [Make a Payment](https://www.beaconmutual.com/payments/) - [Report an Injury](https://www.beaconmutual.com/employers/report-an-injury/) - [Contact](https://www.beaconmutual.com/contact/) - [Careers](https://www.beaconmutual.com/about/careers/) - [Help](https://help.beaconmutual.com/) [Online Portal Login](https://www.beaconmutual.com/portal) [![Beacon Mutual](https://blog.beaconmutual.com/hubfs/Beacon_Mutual_v2_Files/logo.svg)](https://www.beaconmutual.com) - [Employers](https://blog.beaconmutual.com/customer-satisfaction-tops-91-percent-at-beacon-mutual#0) Show submenu for "Employers" - [Policyholders](https://blog.beaconmutual.com/customer-satisfaction-tops-91-percent-at-beacon-mutual#0) - [Report an Injury](https://www.beaconmutual.com/employers/report-an-injury/) - [Manage Claims](https://www.beaconmutual.com/employers/manage-claims/) - [Why Beacon Mutual?](https://www.beaconmutual.com/employers/why-beacon-mutual/) - [Massachusetts Coverage](https://www.beaconmutual.com/employers/massachusetts/) - [Connecticut Coverage](https://www.beaconmutual.com/employers/connecticut-coverage/) - [Small Business](https://www.beaconmutual.com/employers/small-business/) - [Workers’ Compensation 101](https://www.beaconmutual.com/employers/wc101/) - [Premium Audit](https://www.beaconmutual.com/premium-audit/) - [Beacon Pay As You Go (PYG)](https://www.beaconmutual.com/pyg/) - [Temp and Leasing Agencies](https://www.beaconmutual.com/employers/temp-agencies/) - [Recursos en Español](https://www.beaconmutual.com/workers/ayudandole-a-mejorar/) - [Frequently Asked Questions (FAQs)](https://www.beaconmutual.com/employers/employer-faq/) - [Get Insurance](https://www.beaconmutual.com/get-started/) - [It's easy to get workers' compensation for Rhode Island, Massachusetts, or Connecticut business. 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Get a BeaQuick Quote and connect with an agent. Get Insurance](https://www.beaconmutual.com/get-started/) - [Safety Center](https://blog.beaconmutual.com/customer-satisfaction-tops-91-percent-at-beacon-mutual#0) - [Safety Services](https://www.beaconmutual.com/employers/safety-services/) - [Safety Training & Resources](https://www.beaconmutual.com/safety-training/) - [Ergonomic Services](https://www.beaconmutual.com/employers/ergonomic-services/) - [Stay-at-Work/Return-to-Work](https://www.beaconmutual.com/employers/saw-rtw/) - [Case Studies](https://www.beaconmutual.com/employers/case-studies/) - [Loss Prevention Documents](https://help.beaconmutual.com/how-to-access-loss-prevention-documents) - [Safety FAQ](https://www.beaconmutual.com/employers/safety-faq/) - [Industry Expertise](https://www.beaconmutual.com/employers/industry-expertise/) - [We have the expertise to provide workers' comp services to a variety of industries in RI, MA, and CT. We understand your business and know how to protect your people. Find Your Industry](https://www.beaconmutual.com/employers/industry-expertise/) - [Workers](https://blog.beaconmutual.com/customer-satisfaction-tops-91-percent-at-beacon-mutual#0) Show submenu for "Workers" - [Workers](https://blog.beaconmutual.com/customer-satisfaction-tops-91-percent-at-beacon-mutual#0) - [What to Expect After a Work Injury](https://www.beaconmutual.com/workers/workers-what-to-expect-after-a-work-injury/) - [Find a Doctor (PPN)](https://www.beaconmutual.com/workers/find-a-doctor/) - [Fill a Prescription](https://www.beaconmutual.com/workers/fill-a-prescription/) - [Safety Services](https://www.beaconmutual.com/employers/safety-services/) - [Worker FAQ](https://www.beaconmutual.com/workers/worker-faq/) - [Recursos en Español](https://www.beaconmutual.com/workers/ayudandole-a-mejorar/) - [Medical Providers](https://www.beaconmutual.com/workers/medical-providers/) - [Our team works closely with the state’s medical providers to deliver the appropriate care to injured workers. Learn More](https://www.beaconmutual.com/workers/medical-providers/) - [Stay-at-Work/Return-to-Work](https://www.beaconmutual.com/employers/saw-rtw/) - [Our program helps injured workers return to work safely, by assisting the employer in providing modified duties and support through the recovery process. 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In 2025, our policyholders reported an outstanding 91% customer satisfaction rate (CSAT), reinforcing our reputation for exceptional service, local expertise, and reliability. With a 93% ease-of-doing-business score (CES), Beacon continues to set the standard for customer satisfaction in workers’ compensation insurance across the region. ## The Voice of the Customer Fuels our Service Understanding the customer experience in workers’ compensation is central to how we improve, grow, and deliver value. For the last five years, Beacon has surveyed our policyholders to measure satisfaction, service quality, and business impact. This feedback not only validates our model—it helps us tailor improvements that matter to employers. ### Our Policyholders Recommend Us We’re proud to report an industry-leading Net Promoter Score (NPS) of 69.5, far above the workers’ comp insurance industry average (typically between 0 and 30). NPS measures how likely policyholders are to recommend us, and our high score tells us they’re more than satisfied—they’re advocates. ### 91% Surveyed Policyholders are Satisfied with Beacon *Customer satisfaction is a key indicator of how well we’re serving our policyholders throughout their entire experience with Beacon Mutual. We use the industry-standard Customer Satisfaction Score (CSAT) to measure how satisfied our customers are with our services over the course of a year.* *In 2025, 91% of Beacon Mutual policyholders reported being satisfied or extremely satisfied—well above the national CSAT average of 80%. This reflects the trust we’ve earned by delivering fast response times, expert guidance, and proactive support across a wide range of industries. \** *\*According to the [American Customer Satisfaction Index](https://www.theacsi.org/industries/finance-and-insurance/property-and-casualty-insurance/), Beacon’s score is significantly higher than many large national insurance carriers.* *![91%](https://blog.beaconmutual.com/hs-fs/hubfs/91%25.webp?width=800&height=450&name=91%25.webp)* ### 93% Say We Make Workers' Comp Easy Workers’ comp can be complex. Beacon makes it easier. With a Customer Effort Score (CES) of 93, policyholders say that our claims process is simple, our communications are clear, and our service is efficient. ## What Beacon Policyholders Think ...    Many of our customers have stayed with us for over 11 years, showing long-term confidence in our service. Their words say it best: “We’ve been a customer for many years. The service is impeccable, and all questions are fully answered.” — *Aristocrat Dental Laboratory, Inc.* “Beacon makes things easy to report. If I make a mistake, it’s easy to fix. Their reports and billing tools are a great plus!” — *Island Home Services LLC* “When we had an accident, Beacon handled everything professionally and on time. No delays. Very professional.” — *Accu Care Supply Inc.* These testimonials prove that Beacon delivers exceptional customer experience in workers’ compensation—not just once, but consistently over time. Ready to Partner with Beacon? Since 1992, Beacon has protected over 600 businesses across Rhode Island—and today, we’re helping more businesses in Massachusetts and Connecticut. Whether you're switching providers or just starting out, find out why employers choose Beacon as their local workers’ comp insurance provider.  [Explore our industry-specific workers’ comp expertise](https://www.beaconmutual.com/employers/industry-expertise/) ![Marcus Walsh](https://blog.beaconmutual.com/hubfs/Marcus%20Walsh%20headshot%20for%20HS.jpg) Written by Marcus Walsh Focused on What Matters Most... 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