For over 30 years, Beacon Mutual has delivered trusted, local workers’ comp insurance to Rhode Island businesses, and now, we’re proud to extend that same level of service and commitment to employers in Massachusetts and Connecticut. In 2025, our policyholders reported an outstanding 91% customer satisfaction rate (CSAT), reinforcing our reputation for exceptional service, local expertise, and reliability. With a 93% ease-of-doing-business score (CES), Beacon continues to set the standard for customer satisfaction in workers’ compensation insurance across the region.
The Voice of the Customer Fuels our Service
Understanding the customer experience in workers’ compensation is central to how we improve, grow, and deliver value. For the last five years, Beacon has surveyed our policyholders to measure satisfaction, service quality, and business impact. This feedback not only validates our model—it helps us tailor improvements that matter to employers.
Our Policyholders Recommend Us
We’re proud to report an industry-leading Net Promoter Score (NPS) of 69.5, far above the workers’ comp insurance industry average (typically between 0 and 30). NPS measures how likely policyholders are to recommend us, and our high score tells us they’re more than satisfied—they’re advocates.
91% Surveyed Policyholders are Satisfied with Beacon
Customer satisfaction is a key indicator of how well we’re serving our policyholders throughout their entire experience with Beacon Mutual. We use the industry-standard Customer Satisfaction Score (CSAT) to measure how satisfied our customers are with our services over the course of a year.
In 2025, 91% of Beacon Mutual policyholders reported being satisfied or extremely satisfied—well above the national CSAT average of 80%. This reflects the trust we’ve earned by delivering fast response times, expert guidance, and proactive support across a wide range of industries. *
*According to the American Customer Satisfaction Index, Beacon’s score is significantly higher than many large national insurance carriers.
93% Say We Make Workers' Comp Easy
Workers’ comp can be complex. Beacon makes it easier. With a Customer Effort Score (CES) of 93, policyholders say that our claims process is simple, our communications are clear, and our service is efficient.
What Beacon Policyholders Think ...
Many of our customers have stayed with us for over 11 years, showing long-term confidence in our service. Their words say it best:
“We’ve been a customer for many years. The service is impeccable, and all questions are fully answered.” — Aristocrat Dental Laboratory, Inc.
“Beacon makes things easy to report. If I make a mistake, it’s easy to fix. Their reports and billing tools are a great plus!” — Island Home Services LLC
“When we had an accident, Beacon handled everything professionally and on time. No delays. Very professional.” — Accu Care Supply Inc.
These testimonials prove that Beacon delivers exceptional customer experience in workers’ compensation—not just once, but consistently over time.
Ready to Partner with Beacon?
Since 1992, Beacon has protected over 600 businesses across Rhode Island—and today, we’re helping more businesses in Massachusetts and Connecticut. Whether you're switching providers or just starting out, find out why employers choose Beacon as their local workers’ comp insurance provider.
Marcus Walsh